REQUIRED PROFILE: A Teleconsultant
The ARCHIPEL CM training firm is looking for a teleconsultant for the needs of a partner company.
REQUIRED PROFILE :
– Hold a BAC+2
– Experience required: experienced
– Language: Portuguese and French
– Gender: Male / Female
ACTIVITIES :
– Decline the customer who calls his identity to display his file on the screen
– Listen to the client’s request, respond to it according to the elements of the file
– Possibly redirect the customer to another service
– Inform the computer databases of the results of the call
– Establish a Frequently Asked Questions (FAQ) with appropriate answers
SKILLS :
– Master difficult situations
– Master the Customer Relationship and sales techniques
– Know the products or services perfectly
– Know how to write
– Master office tools
ASSIGNMENTS:
– Ensure the telephone reception of customers
– He/she may have to follow specific scripts for conducting conversations during exchanges with customers
– Record all requests in the customer database and ensure their computer follow-up
– Collection and invoicing
– Taking reservations
Hours: Full time
Place of work: DOUALA
Place of interviews: DOUALA
Deadline: 06/15/2022 before 3 p.m.
NB: TRAINING/EMPLOYMENT The candidate must undergo training in the field of Customer Relationship Management.
Please send us your updated CV accompanied by a professional photo on the CV to the email address: archipelcm@gmail.com
With subject: Teleconsultant .
Phone: 233 43 74 25;
Mobile: 656 144 363 / 654330157
Website: http://archipelcm.net
