SME Relationship Manager – ECOBANK CAMEROUN SA

  • CM

ECOBANK CAMEROUN SA is recruiting for the needs of its services, (01) Relationship Manager SME who can practice throughout the national territory.
This position is based in Yaoundé
Job Level: 6 – Job Grade: 3A


  • Manage a portfolio of small and medium-sized business clients by addressing all of the financial and non-financial needs of these clients;
  • Achieve sales and business development goals
  • Ensure the growth and profitability of the portfolio;
  • Ensure excellent quality of service and build lasting, strong and profitable relationships with customers
  • Provide customers and prospects with various advice and share various public documents (brochures, articles, etc.) useful for the development of their activities
  • Prepare and submit credit files in accordance with the policy in force and the laws of the country


Business management

    • Establish annually an approved target market document with complete documentation on customer segmentation, target customers, products, services, revenue and forecast profitability.
    • Achieve specific objectives in terms of deposits, loans, income, opening of accounts, and digitalization

  • Build customer loyalty by giving them time and a frequency of calls and regular visits; and generate concrete and profitable sales
  • Increase the portfolio in number of customers and in revenue by at least 30%.
  • Ensure reliable recording of all customer transactions including deposits, loans, costs generated; and perform the reconciliation with the Finance department
  • Monitor and maintain relevant performance indicators on a daily, weekly, monthly, quarterly, half-yearly and annual basis while including regular reconciliations with the Finance Department

 Digitization & Follow-up of customer relations

  • Digitize all customers in the portfolio and encourage customers to favor our various digital platforms for their collections and payments with a goal of at least 80% of the portfolio being adequately equipped
  • Develop strong internal relationships that will ensure excellent customer service and achieve assigned objectives
  • Take charge of and follow up on customer complaints, process-related problems and work to avoid incidents in the portfolio
  • Be informed and proactive in relation to new developments, new market trends and trends and propose adequate solutions in terms of products and services
  • Record all customer interactions in Ecobank Engage
  • Advise/inform clients on the various pricing, procedures and on any other changes to the operation of accounts and the use of products and services

Confirmation & risk management 

  • Ensure proper management of legal instructions on the accounts
  • Ensure that all orders or requests related to transactions (credits, transfers, investments, etc.) are compliant at the time of receipt
  • Collect and clear the various transfer files (issued or received) and approved deferred documents
  • Ensure the compliance of the measures applicable at the level of Know Your Customer
  • Mastering and applying national and international anti-money laundering provisions
  • Ensure that all credit transactions and related documentation comply with applicable internal policies and local laws.
  • Ensure that all credit lines in place are valid and duly approved under an acceptable TAT.
  • Perform monthly visits to committed and non-committed customers, and prevent portfolio deterioration through regular alerts

Strategic Initiatives

  • Establish and regularly transmit the program of customer visits
  • Follow up on ongoing transactions and registered complaints
  • Maintain customer profiles in the system as well as physical records
  • Monitor on a daily basis the implementation of actions agreed with the client following visits/calls
  • If necessary, ensure the back up of other Account Managers
  • Establish a reliable and honest feedback on its performance
  • Share knowledge and best practices with team members
  • Build a strong personal membership through involvement in the various activities of the bank


Hierarchical Superior:

  • Branch Manager
  • Head EMS


Experience & Qualifications

  • Bac / Advanced Level + 4/5 in Banking and Finance, Sales, Marketing, Commerce, Accounting or any other equivalent diploma
  • Minimum 5 years of relevant experience in banking or sales
  • Excellent knowledge of the banking market, banking products and the environment of small and medium enterprises in Cameroon
  • Thorough knowledge of cash management products and trade finance products
  • In-depth knowledge of the multi-channel offer and the sales cycle
  • In-depth knowledge of credit risk
  • Perfectly bilingual
  • Abilities, personal qualities
  • Good ability to develop and consolidate interpersonal relationships
  • Customer and result oriented
  • Strategic thinking ability


Please send your CV and cover letter to , mentioning in the subject line “ Relationship Manager SME ”
NB: Only applications corresponding to the selection criteria will be invited 

Deadline: February 14, 2023 at 5 p.m. sharp 

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