Service delivery system officer

  • Full Time
  • Yaounde


WHO Cameroon

Description of assignment title
Service delivery system officer

Assignment country

Expected start date

Sustainable Development Goal
3. Good health and well-being

Volunteer category
International UN Volunteer Specialist

DoA reserved for persons with disabilities

Host entity
WHO Cameroon


12 months
(with possibility of extension)

Number of assignments

Duty stations

Mission and objectives
World Health Organization (WHO) advocates and catalyzes global and country actions to resolve the human resources for health crisis, to support the achievement of the health-related millennium development goals and health for all.

Service delivery has primarily been coordinated and managed by standalone programs. Each program was defining and supporting establishment of the delivery systems needed to achieve its objectives. This approach is however not fit for purpose in the context of the SDG attainment, where comprehensive services are needed across results relating to Universal Health Coverage, Health Security and Determinants of Health areas. The PHC approach has been revitalized, with an increased emphasis on a comprehensive PHC approach that will ensure delivery of essential services across all ages. Compounding this situation is the implications of the disease, environmental and other shocks on standalone service delivery systems that lack the needed resilience to sustain service provision when threatened.
There is therefore an ongoing process to re-pivot the service delivery systems in countries to align them with the current expectations. This is being implemented in the context of the ongoing functional review process in the WHO Regional Office that is prioritizing district health services support capacity in country offices.
Finally, the WHO Regional Office is prioritizing as part of the Regional Directors transformational agenda the need to open opportunities for early / mid-career technically competent persons to have an opportunity to work with the WHO Regional Office, as part of its talent search and provision of opportunities to people building careers in public health to enhance their international experiences.
The WHO is therefore seeking technically competent United Nations Volunteers to work as service delivery systems support officers in multiple countries across the region.

Task description
Under the guidance and overall supervision of the WHO Representative, and working under technical guidance of the team responsible for Service Delivery at the Regional Office level, the UN Volunteer shall contribute to the support in re-pivoting of service delivery systems in the target Countries.
The incumbent is assigned all or part of the following responsibilities which are performed according to the needs and agenda:
1) To proactively support the development and implementation support for Essential Health Packages in the country overall, and disaggregated by location, level of care, and public health function
2) Guide and explore the roles and functions of different service delivery models in delivery of the Essential Health Services. Specifically, this will look at Community delivery modalities (Community units, outreaches, community clinics), primary care facilities, including support of primary hospitals (general clinics, general referral services), primary hospitals, including support of specialist hospitals (specialist clinics, specialist referral services) and specialist hospitals
3) Lead the application of harmonized digital health solutions as a means for expanding service provision capacity in countries
4) To support the work within the country on defining and roll out of tools, and guidance for implementing integrated service delivery interventions. These include tools and guidance for Licensure and accreditation systems, Supervision and mentoring processes, Service standards, and health charters (describing user rights), accreditation and quality assurance systems, therapeutic standards, and care audits and Infection Prevention and Control.
5) To facilitate the design of service delivery approaches in the country, guiding how services will be provided. These include incorporation of the comprehensive PHC approach, person centered care approach
6)To perform other related responsibilities as assigned by the WHO Representative and/or the Assistant Regional Director’s office.

Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers Program mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:

• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day);
• Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;
• Provide annual and end of assignment self-reports on UN Volunteer actions, results and opportunities.
• Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.;
• Assist with the UNV Buddy Program for newly arrived UN Volunteers;
• Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

13. Results/expected outputs

• As an active WHO team member, efficient, timely, responsive, client-friendly and high-quality support rendered to WHO and its beneficiaries in the accomplishment of her/his functions, including:
Serve as WHO focal point for service delivery systems support with a focus at the sub national level, to ensure efficient attainment of UHC, health security and health determinants results in the country.

• Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment
• A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed

Eligibility criteria
27 – 80

Candidate must be a national of a country other than the country of assignment.

3 years of experience in The incumbent should be able to demonstrate an understanding of:
Designing and implementing essential health service packages
Different service delivery models – at community, primary care and specialist levels
Digital health solutions, particularly in the provision of care
Designing and implementing service delivery interventions
The revitalized Primary Health Care approach, and Person-Centered Care

Area(s) of expertise

Driving license

​​English, Level: Fluent, Desirable
French, Level: Fluent, Desirable

Required education level
Master degree or equivalent in Public health and /or health systems or other a health-related field.

Specialization in health systems development, in routine and/or emergency situations.

Competencies and values
​​Communicating in a credible and effective way
Knowing and managing yourself
Producing results
Fostering integration and teamwork
Respecting and promoting cultural differences.

Other information
Living conditions and remarks
Cameroon is a country of humanitarian context in some regions. The country has a relatively good infrastructure, running water, electricity, sanitation and housing.
Given the humanitarian and security context, particularly in the North West and South West regions, it is imperative that all UN Volunteers familiarize themselves with the security guidelines and the situation upon arrival in the country.
Yaoundé is the political capital of Cameroon and the second most populated city in the country after Douala. It is the headquarters of several international organizations, embassies and UN agencies. The climate in Yaoundé is tropical, humid and dry with constant temperatures throughout the year ranging from 22 to 29°C. Yaoundé also has a long wet season covering a period of ten months between February and November. However, there is a significant decrease in rainfall during the wet season, during the months of July and August. The official languages ​​of Cameroon are English and French. For entry into Cameroon, Visa+ passport and international yellow fever vaccination card are required. Other vaccines are strongly recommended.

Inclusivity statement
United Nations Volunteers is an equal opportunity program that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values ​​of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promote respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Note on Covid-19 vaccination requirements
Selected candidates for certain occupational groups may be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid-19) in line with the applicable host entity policy

All applications must be submitted ONLINE at:

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