Recruitment Notice: Customer Advisor

• You work methodically on the basis of quantified objectives and like to improve your performance thanks to regular feedback from your colleagues and manager. 
•  You contribute to the development of sales of our IT solutions throughout Cameroon and abroad. 
•  You will be responsible for identifying and developing new business opportunities while maintaining relationships with partners and customers.
• You bring your expertise in the evaluation of their problems and find the appropriate solutions in our portfolio of products. 
•  You draft and propose service offers and responses to calls for tender in accordance with our company’s strategy and with a view to quality, competitiveness and customer satisfaction. 
•  You ensure a strong presence with customers and establish with your interlocutors, the relationship of trust essential in our business. 
•  You identify opportunities, collect and report any information likely to improve sales and/or product performance. 

As part of your various missions, you will have to: 

• Support our clients in driving change and lead the required training; 
• Demonstrate a deep sense of service and respond promptly to customer requests; 
•  Carry out telephone prospecting and via social networks; 
• Carry out daily field trips (monitoring and/or prospecting); 
•  Report daily to management via dedicated tools; 
•  Communicate about the company at very important events; 
• Regularly monitor the evolution of your performance indicators; 
•  Organize and lead demonstration sessions of our products in person and online; 
•  Provide first level support to users of our software; 
• Participate in internal company projects (documentation of modules, etc.).

 Profile

•  You have a good command of English and French, both written and spoken, in short you are perfectly bilingual; 
•  You are able to speak in public in front of more than 500 people; 
•  You are extremely motivated and tenacious, have a Growth Hacker temperament and have real observation, analysis, adaptation, negotiation and influence skills in a constantly changing environment; 
• You have at least 02 years of experience (internships included) in customer relationship management or in a similar position; 
•  You have a diploma at least equivalent to a Bac+2 with strong skills in Strategy, Marketing, Commercial Action, International Trade, Project Management; 
• You demonstrate ethics, rigor and high standards towards yourself and your work; 
•  You are dynamic, methodical, autonomous, but also able to work in a team. 
•  You are perfectly comfortable with computers and office software; 
• You are available for frequent trips to all regions (excluding risk areas) of Cameroon, and even abroad. 

How to apply?