Recruitment Notice: 03 Vacancies

  • CM

Are you in love with tech and do you dream of an opportunity to work in a stimulating environment where your ideas will be implemented in the form of a product adopted by hundreds of thousands of users around the world? Do you love social media and want to be part of a game-changing company?
To expand its fast-growing team, AFFINITY SQUARE Ltd is recruiting for the following positions:

  • 01 Customer Service Manager
  • 02 Interns in Community Management & Customer Service.

Roles and responsibilities :

As Customer Service Manager, your tasks will be to:

  • Contact new users by email or telephone to get their impressions of the platform and participate in marketing actions.
  • Contact by email or telephone users from Cameroon, Ivory Coast, France, Belgium, Germany, Italy, USA, to get their impressions and suggestions on improvements to be made to the service.
  • Respond to user technical issues ranging from the simplest to the most complex.
  • Provide quick and precise responses to requests according to a framework, through customer support.
  • Monitor and track customer issues and respond effectively.
  • Work directly with marketing and sales team partners to identify issues, brainstorm solutions quickly.
  • Respond to requests from users 24 hours a day, during your shift, and report to the hierarchy any problems that you cannot solve yourself.
  • Track and analyze the teams’ KPIs according to the objectives set, and suggest areas for improvement or self-improvement.

Qualifications :

  • Bac + 3 minimum in MCV, Advertising, Communication, or other related field of Social Sciences.
  • Experience of at least 2 years in a similar position, in a startup or similar environment. 
  • Previous experience as SC Manager or team leader in a Call Center would be an asset.
  • Compulsory mastery of French and English.
  • Lovers of challenges, of pushing their limits.
  • Attention to detail, rigor and meticulousness.
  • Technology lover, and constantly looking for improvements.

As a Social Media Intern, your tasks will be to:

  • Assist in establishing the Social Networks strategy (YouTube, Twitter, Snapchat, Pinterest, LinkedIn …) in collaboration with the other Community Managers and the management team by defining the associated performance objectives.
  • Assist in the design of editorial planning (articles, posts, etc.) and post at least 1 article or post/service on all the above-mentioned platforms, and encourage the subscribers of the page to interact on these Social Networks.
  • Moderate comments, animate the community and manage e-reputation.
  • Manage service providers and develop partnerships with influencers.
  • Monitor and analyze KPIs on all social networks, in order to provide solutions and ideas.
  • Constantly monitor trends in social media and advertising regulations on them.
  • Assist in coordinating events with the Marketing team from time to time.
  • During the events: you will participate in leading the talks around the application and the engagement rate of the users present in the application.
  • Design video spots from time to time according to established scripts.
  • Contact influencers/magazines according to the quality and engagement rate of their audience, and store the information and transmit to the hierarchy for subsequent steps.
  • Assist in overseeing customer support requests from the community and various Social Media platforms.
  • Maintain a network of Super Fans users focused on interaction on our social networks.
  • Regularly monitor and report traffic, response rates; use data to identify trends; help management fine-tune the department’s overall strategy.
  • Identify knowledge gaps for process improvement, marketing opportunities and product ideas.

NB: We have a learning platform helping you to quickly update yourself according to your motivation, if some of these tasks are foreign to you.

  • Quick possibility of long-term contract, depending on performance.
  • But above all: no one will send you to buy sandwiches… 😉


  • Bac+2 or 3 in Marketing, Social Sciences, Advertising, Communications, or other related field.
  • Certificate in Community Management desired but not required.
  • Good levels of French and English.
  • Knowledge or interest in Canvas, Filmora, audio and video editing.
  • Attention to detail, rigor and meticulousness.
  • Knowledge and use of Snapchat, YouTube, LinkedIn, Twitter will be an asset.
  • Lovers of tech and social networks, and constantly on the lookout for trends.

Advantages :

  • Competitive salary.
  • Service smartphone + internet + monthly call credit.
  • Unlimited access to our e-learning platform.

NB: These positions are for ON-SITE work in YAOUNDÉ, with possible field missions in the cities of Douala or Yaoundé. The ideal candidate for each position should own and know how to use a laptop.


Apply for one of these offers above, by sending your Motivation letter + CV with 03 REFERENCES to:

Deadline: Saturday February 11, 2023 at midnight. 

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