Recruitment Notice: 02 Bilingual Counter Agents

As part of its development plan, the Société Financière de Tourisme et de Loisirs “SOFITOUL SA” , an IATA approved tour operator, leader in the tourism industry in Cameroon and in the CEMAC zone, is launching a call for applications for the recruitment of:


Location: Douala

Supervisor: Agency Manager / Branch Manager

Purpose of the position: Make reservations for customers, issue travel documents and offer solutions tailored to their needs.

Responsibilities and Tasks:

  • Reservation and edition of transport tickets
  • Welcome, inform and advise customers in French and English;
  • Make reservations for airline tickets, in line with the customer’s request, the customer’s or company’s travel policy
  • Sell ​​the tickets;
  • Control the quality of files;
  • Provide after-sales service; changes, cancellation…
  • Commercial prospecting, development of the client portfolio;
  • Bac +2 in marketing, commercial action, tourism and leisure,
  • knowledge of the activities of travel agencies and tour operators,
  • AMADEUS software;
  • GDS knowledge.

Skills :

  • Proven knowledge of airline ticketing,
  • 3 to 5 years of experience working in an IATA approved travel agency
  • Excellent speech required
  • Perfect French/English bilingualism or basic English expression;
  • Have a “corporate” client portfolio
  • Organizational qualities required
  • Rigor and professionalism

Constitution of the application file:

  • Cover letter
  • An updated CV

The complete file will be submitted in a sealed envelope to the following addresses no later than 07/13/2022 at 5:00 p.m. Sofitoul Bastos opposite the BAT factory, tel. : 222 20 13 85
Sofitoul Douala rue Njo Njo opposite the Gais Lutins school, tel. : 233 42 21 25
Or by email to: specifying in the subject: the name of the position

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