As part of its development plan, the Société Financière de Tourisme et de Loisirs “SOFITOUL SA” , an IATA approved tour operator, leader in the tourism industry in Cameroon and in the CEMAC zone, is launching a call for applications for the recruitment of:
2 BILINGUAL COUNTER AGENTS
Location: Douala
Supervisor: Agency Manager / Branch Manager
Purpose of the position: Make reservations for customers, issue travel documents and offer solutions tailored to their needs.
Responsibilities and Tasks:
- Reservation and edition of transport tickets
- Welcome, inform and advise customers in French and English;
- Make reservations for airline tickets, in line with the customer’s request, the customer’s or company’s travel policy
- Sell the tickets;
- Control the quality of files;
- Provide after-sales service; changes, cancellation…
- Commercial prospecting, development of the client portfolio;
- Bac +2 in marketing, commercial action, tourism and leisure,
- knowledge of the activities of travel agencies and tour operators,
- AMADEUS software;
- GDS knowledge.
Skills :
- Proven knowledge of airline ticketing,
- 3 to 5 years of experience working in an IATA approved travel agency
- Excellent speech required
- Perfect French/English bilingualism or basic English expression;
- Have a “corporate” client portfolio
- Organizational qualities required
- Rigor and professionalism
Constitution of the application file:
- Cover letter
- An updated CV
The complete file will be submitted in a sealed envelope to the following addresses no later than 07/13/2022 at 5:00 p.m. Sofitoul Bastos opposite the BAT factory, tel. : 222 20 13 85
Sofitoul Douala rue Njo Njo opposite the Gais Lutins school, tel. : 233 42 21 25
Or by email to: sft.recruit@sofitoul.com specifying in the subject: the name of the position
