Manager / Operational & Commercial Manager
Yata is a young innovative and passionate start-up created 2 years ago and structured in two entities:
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Yata Home: online sale of trendy interior decoration items throughout Cameroon
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Yata Garden: online sale of natural plants and bouquets of fresh flowers in Douala
Yata aims to become a benchmark player in its sector in Cameroon, and is looking to recruit a dynamic and motivated operational and commercial manager to actively contribute to the growth of the company.
Main missions
Operational monitoring of the activity:
- Management and reporting of sales to management on a weekly basis
- Supervision of daily operations
- Follow-up of the exchanges between the team and the customers
- End-to-end order management follow-up: order, delivery, collection of customer returns
- Monitoring of the good maintenance of the premises
- Monitoring and improving the quality of customer service
- Marketing performance monitoring
- Management of the relationship with suppliers and the various logistics partners
- Contribution to the implementation of processes, their optimization and ensures compliance with these processes by the team
- Strategic and financial monitoring
- Continual proposal of growth and development strategy to management
- Proposal and implementation of action plans to achieve the objectives set, in conjunction with management
- Contribution to the preparation of the budget and the monitoring of expenditure
- Identification and implementation of ways to optimize expenses
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Business Development
- B2B business prospecting
- Management of the planning of events and physical activities (ex pop-up stores)
- Representation of the company when needed
- Prospecting and contribution to the launch of the activity in other cities
- Organization of B2C commercial campaigns
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Team management
- Day-to-day management of the team: setting objectives, monitoring performance
- Identification of recruitment needs, identification of resources, contribution to interviews
- Training the team in best practices
Required Skills
- You have at least 4 years of experience in sales or logistics
- You have experience in team management or management of at least 2 people
- You have a keen sense of organization and are very rigorous
- You are a very good communicator, you know how to talk to customers, you have good interpersonal skills
- You have negotiation skills
- You have a spirit of initiative, are proactive, you know how to innovate and find solutions to everyday problems
- You are comfortable with digital tools and have a creative mind
- You are autonomous and know how to report blocking points to management
- You’re not afraid to go out there and get your hands dirty
- You have a good command of social networks (Instagram, Facebook, etc.)
- You demonstrate excellent written (no spelling mistakes) and oral expression
- You are ambitious, like to take on challenges and achieve great things
- You have an entrepreneurial spirit, are hardworking and enthusiastic
Required profile
- Be based in Douala
- Have a computer and a smartphone
- Hold a university degree from bac+2 to bac+5 level (sales, communication, logistics)
- Have managerial experience
Your compensation will consist of a fixed + variable based on performance
You are looking for a position of responsibility in a young and dynamic company with which you can grow, apply to yata.cmr@gmail.com