• CM

TRANSSION HOLDINGS is a company formerly known as TECNO TELECOM LIMITED. It is a mobile industry handling different brands, mainly TECNO, INFINIX, ITEL, and TECNO. CARLCARE is the customer support service of TRANSSION HOLDINGS different brands.

We are recruiting to fill the position below;

Job title: Hotline/ Warehouse

Location: Akwa, Douala.

Age: Not more than 30 Years old


  • Responsible for receiving all customers.
  • Reporting customers telephone problems and customers complaints.
  • Receiving faulty phones from customers for maintenance.
  • Responsible for making a pre-diagnosis and translating it in technical terms.
  • Enter phone information in the system.
  • Explaining to customers what was repaired or changes made on the phones.
  • Listening to customers complaints/problems and offer solutions or refer them to the next immediate supervisor.
  • In charge of handing over dealers phones and collecting dealers phones.
  • Interface between Carlcare and dealers.
  • Advertising the company on social media.


  • HND/BTS or other equivalent with minimum 1 Year experience.
  • Ability to understand aftersales services and be able to provide services to assigned clients and agents.
  • Understand the mobile phone industry.


  • Acquainted with English and French language
  • Social media experience
  • Office software experience
  • Computing experience

Application process

Please if you are interested to join us, send your Curriculum Vitae in English to: by specifying in object of the mail: HOTLINE AGENT

Closing Date: 25th February 2023

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