FIDEV Cameroon SA recruits 02 Account Manager

  • CM

FIDEV Cameroon SA recruits 02 Account Manager

Reporting line: Head of Agency
Location of the position: Douala Agency
Working hours: According to the work schedule of variable amplitude
Date of taking office:
 December 15, 2022

In the implementation of its market penetration strategy, FIDEV Cameroon opens a new Agency in Douala. We are therefore looking for an Account Manager to support the Agency in our market penetration strategy.


I. Objectives / Summary of the position
Under the authority of the Head of Agency:

  • He is responsible for the commercial mission of the agency. More specifically, he is responsible for the growth in number and quality of the Agency’s portfolio

II. Responsibilities

    • Lead projects and propose marketing actions, sales, and participate in communication to ensure customer satisfaction with economic development prospects for the company;
    • Proceed to the opening of accounts; 
    • Ensures that account opening fees have actually been charged to the client;
    • Update savings books;
    • Process salary advance forms;
    • Update client records;
    • Monitor client portfolios (prospecting; monitoring and loyalty)
    • Establish and sign the account opening and closing forms;
  • Ensure the security of account opening operations; 
  • Archiving customer records;
  • Study and analyze account certification requests and other miscellaneous customer requests;
  • Manage portfolio concerns (complaints, complaints, etc.);
  • Receive and analyze credit files;
  • Assembly of loan agreement agreements and taking of guarantees;
  • Maintain and update the register of guarantees deposited by customers; 
  • Archive and secure the guarantees deposited by customers;
  • Follow up on reimbursements and debt collection;
  • Establish customer follow-up letters;
  • Prospect new Customers each month (transfers and sale of currencies, etc.);
  • Prospect each month and open new accounts (employees, check, business current, savings);
  • Participate in group surveys.
  • Execute all other actions and tasks recommended by the hierarchy.


  • Age / Gender: Not specified

Diploma / Level of study:

  • Minimum BAC+3 level training
  • Minimum bachelor’s degree in commerce/management or economics
  • Good knowledge of commercial law
  • Minimum 3 years of experience in a similar position
  • Very good knowledge of the financial sector

Competence and experiences

  • Mastery of products sold in EMFs;
  • Good computer skills;
  • Sense of responsibility and organization;
  • Good writing and communication skills;
  • Good knowledge of office and management software
  • Be bilingual (English/French)

Applications must contain:

  • An updated Curriculum Vitae
  • A cover letter
  • A photocopy of the diploma
  • A photocopy of the CNI
  • Brief summary of similar mandates prior to the position (Maximum 01 page)
  • Two referents who can be contacted


Applications should be addressed to the Managing Director, FIDEV CAMEROUN SA , and may be submitted, in sealed envelopes bearing the title ” ACCOUNT MANAGER ” , to the mail service of FIDEV SA’s headquarters located at Montée Ane Red BP: 2485 Yaoundé or sent to

Candidates pre-selected on file will be called for a written test at the FIDEV SA head office. Unselected files will not be returned to candidates and will enter the FIDEV SA database.

Deadline for submitting applications December 09, 2022 at 5:30 p.m.

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