RECRUITMENT: INTERNAL / EXTERNAL
ECOBANK CAMEROUN SA is recruiting for the needs of its services one (01) Senior Service Officer Ops – ATM/All Digital Products Reconciliation & Settlement based in Douala.
Job grade: 3C ……………… Job level: 4
Type of Contract: CDI
MISSION OF THE POSITION : The incumbent will have the following main missions:
- Ensure the daily reconciliation of all digital and ATM products,
- Identify and resolve all outstanding ATM accounts and all digital products
- Anticipate and process customer complaints relating to ATMs and digital products
- Provide general satisfaction to customers and partners
- Help improve the quality of the bank’s service
- Provide quality service to reduce customer complaints – Promptly resolve customer complaints
- Reduce or intercept acts of internal fraud
- Enable business continuity with cards by acting in time
MAIN RESPONSIBILITIES
- Apply standard group-wide policies and procedures regarding ATM and other digital products
- Write and update procedures relating to the reconciliation of ATMs and Digital Products
- Ensure that ATM complaints are handled in compliance with SLA & TAT.
- Initiate at the end of the daily reconciliations, the Booking Form / memo for the liquidation of ATM transactions
- Initiate daily reconciliation and settlement of Xpress Cash, MOMO, Orange money, MasterPass & mVisa QR transactions
- Perform daily reconciliations of agency banking transactions
- Perform daily reconciliation of digital product accounts in CLIREC
- Prompt investigation and response to customer complaints across agencies
- Ensure the onboarding of digital product accounts in CLIREC – Check and correct erroneous cash load/cash off load in CLIREC
- Respond and correct in compliance with SLAs, customer complaints on ATM & Digital transactions.
- Identify and follow daily the differences on Proof ATM for regularization.
- Ensure that ATM Proofs are updated and submitted on time.
- Follow up on the transmission of monthly Proofs of ATM accounts. PUBLIC PUBLIC
- Perform all other tasks defined by the SUPERIOR HIERARCHICAL hierarchy: Head Card Operations
QUALIFICATIONS & EXPERIENCE REQUIRED
- Higher education Bac + 3/4 preferably in finance, management, accounting, marketing or other related disciplines.
- Experience in the banking sector and particularly a good knowledge of digital products and electronic banking;
- Good knowledge of the regulations of finance and banking services in force.
- Experience in the banking sector and particularly a good knowledge of digital products and electronic banking;
- Good knowledge of the operation of Mastercard and Visa
ATTITUDES AND SKILLS
- Good communication skills and teamwork
- Ability to work independently on set goals
- Strong sense of a job well done. – Innovation
- Mastery of Microsoft Word, Excel and Powerpoint tools
- Bilingual French/English would be an asset
- Proficiency in Microsoft ACCESS and Visual Basic for Applications (VBA) would be an asset
- Good knowledge of the regulations of finance and banking services in force.
- Good knowledge of the electronic payment regulations in force
- Great discretion, be rigorous in the work, efficient, and available
- Have an easy understanding
- Know how to resist pressure
- be courteous,
- Work as a team with all staff
- Respect visitors and employees
- Have a perfect command of communication techniques
- Be independent
- To be polyvalent
- Work in a multidisciplinary team
APPLICATION PROCESS
Please send your CV and cover letter to ECM-Recruit@ecobank.com no later than Friday July 22, 2022 at 5:00 p.m. sharp, mentioning in the subject line “Senior Service officer Ops, ATM & All digital products reconciliation & settlement”
Then validate your application by filling in the form that will be generated automatically. ECOBANK CAMEROUN SA is a company that advocates equal opportunities. We do not discriminate on the basis of gender, religion, ethnicity, social status, physical ability, etc.
Visit our website www.ecobank.com
