Area Logistics & Services (LNS) Subject Matter Expert


Area Logistics & Services (LNS) Subject Matter Expert
CM – Douala
Posted on: 21/04/2022

>>The Area Logistics & Services (LNS) Subject Matter Expert is the process and systems expert, the first point of contact for super users and the counter part of regional SMEs for applications & processes development.

-He/she is Accountable for local process execution capabilities, process standardization, system functionality and first line support.

    -Train and advise users – Global and local product processes and practices; global and local applications and all integration points; process support, SLA & escalation procedures;
    -Support customer service team in driving and implementing process and system improvements with the ultimate goal to deliver better productivity, quality and customer satisfaction.
    -Up-stream and down-stream communication on Super Users community matters;
    -Act as first level support for local Superusers and resolve issues faced;
    -Secure right and sustained knowledge level in CSO as well as global SOPs adherence and systems use as per design;
    -Implement systems developments
    -Operationally owns the system change request for the Area
    -Supports the development of new (digital) Products

Critical Competencies:
    -In depth knowledge of processes and supporting applications;
    -Ability to train and assist end user and the organization in optimally utilizing applications;
    -Continuous improvement mindset;
    -Experienced in working with documents like IOPs/QRGs (storage network/reference guides) able to create such, adhere and self-train;
    -Right sense of urgency, without compromising on quality;
    -Capable of understanding big picture of priorities and global constraints;
    -Project management and Lean certifications a plus;
    -English and French required.

Submit applications here:—Douala/Area-Logistics—Services–LNS–Subject-Matter-Expert_R12810-1/apply

To apply for this job please visit

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