Maersk
Area Logistics & Services (LNS) Subject Matter Expert
CM – Douala
Posted on: 21/04/2022
Opportunity:
>>The Area Logistics & Services (LNS) Subject Matter Expert is the process and systems expert, the first point of contact for super users and the counter part of regional SMEs for applications & processes development.
-He/she is Accountable for local process execution capabilities, process standardization, system functionality and first line support.
Responsibilities:
-Train and advise users – Global and local product processes and practices; global and local applications and all integration points; process support, SLA & escalation procedures;
-Support customer service team in driving and implementing process and system improvements with the ultimate goal to deliver better productivity, quality and customer satisfaction.
-Up-stream and down-stream communication on Super Users community matters;
-Act as first level support for local Superusers and resolve issues faced;
-Secure right and sustained knowledge level in CSO as well as global SOPs adherence and systems use as per design;
-Implement systems developments
-Operationally owns the system change request for the Area
-Supports the development of new (digital) Products
Critical Competencies:
-In depth knowledge of processes and supporting applications;
-Ability to train and assist end user and the organization in optimally utilizing applications;
-Continuous improvement mindset;
-Experienced in working with documents like IOPs/QRGs (storage network/reference guides) able to create such, adhere and self-train;
-Right sense of urgency, without compromising on quality;
-Capable of understanding big picture of priorities and global constraints;
-Project management and Lean certifications a plus;
-English and French required.
Submit applications here: https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/CM—Douala/Area-Logistics—Services–LNS–Subject-Matter-Expert_R12810-1/apply
To apply for this job please visit maersk.wd3.myworkdayjobs.com.