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Apple Customer Service Associate


Icenter Apple’s official AAR for central africa is officially opening an experience store in

Cameroon as an Apple mono (AAR/APR) store to deliver world-class apple experience

in the central African country. The First apple mono will be located at the Douala Grand


Job Description:

Provide positive customer communication and experience through face-to-face, phone, and

E-mail; Create quotes, orders, work orders, and invoices for sales and service; Assist within

shipping/receiving and organization/maintenance of sales areas; Able to sell Apple-based

services, accessories, and software to fit customer needs.

Job Requirements:

1. Enthusiastic and familiar with Apple hardware and software.

2. Customer service experience in a sales or tech-related field

3. Good with people and communication skills (written and spoken).

4. Organized, reliable, trustworthy and punctual.

5. Good at English and french communication.

6. Quick and willing to learn new skills. This is a position that can evolve.

7. Flexible with the schedule when required.

8. Good dressing and presentation always

9. Multitasks well and ability to work under pressure especially from complaining


10. Indept knowledge about apple products, softwares and features.


1. Find solutions for customers through Apple-focused solutions, products, accessories, and


2. Delivery support assistance to customers in the most impressive way the Apple Way

3. Primary person to meet and greet customers and provide all Apple product and service

information to customers.

4. Inform customers about repair and order status when they call or come in.

5. Create work-order’s for customers and complete basic computer diagnosis.

6. Create custom quotes and orders for customers.

7. Record customer payments and customer notes on orders within POS system.

8. Basic apple device set-up for new computers.

9. Help with day-to-day items of running the business.

10. Assist in scheduling consultations, repairs, and onsite visits.

11. Assist in displays, organizing of stock and inventory

12. Proficient in providing the right solutions to customers.

Salary range: 150,000-200,000CFA

Interested candidates should send their CV to with job title as subject to the mail.

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