Job Name: Customer Service Representative
Place of the mission (Country/City): Bertoua
Type of contracts: CDI
Experience level / Experience level: 1-3 years
DUTIES / RESPONSIBILITIES:
- Placed under the responsibility of the Customer Service Supervisor, the customer service manager will have the main missions of: Creating, managing, developing and retaining a customer portfolio
- Equip customers according to defined objectives by selling them products, financial services and bancassurance products according to their professional and personal needs;
- Implement strategies to boost the revenue generated by the client portfolio;
- Set up the credit files of customers under his responsibility;
- Monitor the repayment of loans granted;
- Participate in other tasks resulting from the organization and development of the agency according to the needs expressed by the management.
REQUIRED SKILLS AND QUALITIES :
- Good ability to listen, analyze and synthesize;
- Good customer relationship management skills;
- Good commercial skills;
- Knowledge of the credit activity;
- Dynamism / Sense of teamwork / Rigor / Spirit of synthesis;
- Mental math skills.
- Good knowledge of business accounting and financial analysis;
- Good knowledge of risk management, in particular credit risk;
- Skills and motivation for field work;
- Master the French language.
- A good knowledge of English or Fulbe is an asset;
QUALIFICATIONS AND EXPERIENCE :
- Level of studies: BAC + 3 minimum in management sciences or social sciences
- Experience: At least 2 years of experience in customer relationship management or a similar position, experience in banking or microfinance would be an asset
- Mastery of the pack Office
Potential candidates wishing to take up this position are invited to send their CV by CLICKING HERE or by going directly to the website www.advanscameroun.com no later than May 31, 2022.
NB: 4 weeks after this date, if you have not been contacted, please consider your application unsuccessful.
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