02 part-time Counter Agents.

  • Full Time
  • Douala

We are looking for one of our clients operating in the service sector 02 Counter Agents for part-time work.

Positions based in Douala



Under the authority of the Branch Supervisor, the Counter Agent will be in charge of:

  • Ensure the direct relationship with customers in the company, at the agency and at the airport for information, sales, assistance, after-sales of simple and complex products.
  • Promote the products and services of the company and its airline and non-airline partners,
  • Participate in raising the “voice of the customer” and contribute to the development of sales.


The Counter Agent in general will be required to carry out the following tasks:

  • Advise and assist the client at any time during their journey
  • Carry out information, sales, after-sales, simple and complex operations
  • Promote the products and services of the company, Skyteam, airline and non-airline partners
  • Retain travelers (Flying Blue and BlueBiz) 
  • Escalates to the departments concerned, for action, the problems encountered by the customers
  • Respect and apply the financial procedures and refer to his Supervisor for any commercial dispensation (fees – reimbursements – NR – xbags…..)



  • Preferably be a man aged minimum 30 and maximum 35 years old
  • Have at least a Bac + 2 in Marketing, commerce, sales, or in any other related discipline
  • Have at least 02 years of practical experience in the field


  • Good knowledge of ticketing
  • Good ability to ensure an excellent customer relationship
  • Good ability to manage hazards
  • Good written and oral expression
  • Good level in English
  • Sense of control and advice
  • Communication / Information
  • Team work
  • Rigor and autonomy


To apply, send your CV with the subject “OEG/006/AC” to no later than May 21, 2022.

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